Mark Shelley, one of the directors of Shirley Shelley Contract Cleaners says, 'One of the most concerning areas of our business is productivity, ensuring our vehicles are where they should be, when they should be.
We decided to review the telematics market for options, paying particular attention to the crucial issues of price, capability and level of service provided. Following research into a number of tracking systems'.
He confidently chose the solution offered by Zest Tracking Ltd.
Outlining some of the cost benefits of the system, he states that the company is making considerable savings in terms of private use of vehicles. "It results in cost savings and deters against out-of-hours use. Our operatives are aware that we know the speeds at which they travel, affording us a significant reduction in our annual operational costs.
With astute attention to customer service, Mr Shelley states, "We're proud of the diligent service provided to our clients and the good relationships maintained with them, so the tracking logs can be interrogated to establish the length of time that an operative has spent at any specific job and whether this is sufficient for the job to have been completed thoroughly. We treat every assignment as having equal importance, whether it is a single call or a national contract."
"One of the added benefits of the tracking technology is increased productivity," Mark adds, "If the logs show that an employee is regularly finishing a scheduled three-hour job – to the required standard – in two hours, then it's our cue to reduce the operative's hours and thus save costs. Also, because employees are aware of the tracking facility, they get through their assignments with minimum time wasted."
Shirley Shelley positively encourages communication between client and company and Mark explains that the tracking facility enables faster response to customer enquiries.
We chose Zest because they are a local company, able to offer a deal more competitive than the big players in the markets. In addition if a problem arises I am able to speak with someone immediately and feel confident that the problem will be resolved as soon as humanly possible. Modern technology with old fashioned service!
In conclusion Mark has such faith in Zest that he is happy to recommend them to any of his own customers……. High praise indeed…'
Mark Shelley, Shirley Shelley Industrial Contract Cleaners - May 2010